Japanese Quality × Stable Cost × Unified Through OperationsThailand–Laos Offshore
Japanese and Thai PMs front requirements in Thailand while the Laos implementation team handles development and operations. Combining Dev Pack and MSP Pack to achieve SLA/SLO.
Clarify responsibilities by country and make outcomes visible
Requirements, operations, and implementation are distributed across three locations to boost both communication and productivity.
Japan (Quality Control)
Owns requirements, SLA/SLO, and audits. Ensures quality with Japanese communication and reporting.
Thailand (PM / SRE)
Drives progress and reviews. Designs Runbooks and automation to connect Dev and MSP.
Laos (Delivery)
Low-turnover team handling implementation, testing, and operations. Standardized processes stabilize costs.
An organization and process that won’t split Dev and Ops
Dev Pack and MSP Pack are integrated via Runbooks and data. We accelerate end-to-end delivery from design to operational improvement.
Sustained operations with SLA/SLO
We prepare Runbooks and SLOs for CloudOps, SecOps, AIOps, and Helpdesk and deliver them as a managed service.
Standardized Runbooks and audit logs
Shared operation procedures, escalation, and audit trails remove person-dependence and ease compliance.
Improvement loop with Dev Pack
MSP syncs with features and changes from Dev; operational data is fed back to Dev for continuous improvement.
Three-location Review System
Weekly reviews extract improvements from both Dev and MSP; monthly reviews report management KPIs (cost, SLA/SLO, CSAT). Runbooks and automation menus are updated here too.
Multilingual Communication
Supports Japanese, English, Thai, and Lao. Multilingual interfaces reduce noise in requirements delivery.
Comparison with Vietnam Offshore
We compare six key items to highlight the strengths of the three-location model and its resilience for long-term operations.
| Indicator | Three-Location Offshore Development | Vietnam Offshore Development |
|---|---|---|
| Turnover and team stability | Low-turnover Laos team with established Japanese PMs; in-house local hiring and training. | High turnover often incurs ramp-up costs on replacement. |
| Communication quality | Japan-based PM/BrSE in Thailand handle requirements directly and respond in multiple languages. | Heavy reliance on Japanese BrSE often causes lag during spec changes. |
| SLA/SLO and audit readiness | MSP standard provides Runbooks and audit logs. Continuous operations and improvement are the default. | Operations often handed off to a separate vendor, leading to fragmented evidence. |
| Cost stability | Role separation across three locations minimizes long-term cost fluctuations. | Sensitive to wage growth and talent competition. |
Six steps from PoC to production operations
From discovery to PoC, migration, and continuous improvement, specialized Dev and MSP teams work in lockstep. We agree on deliverables and metrics at each step for transparent governance.
Discuss a PoC- 1
Share challenges and hear organization structure (Dev / MSP / Helpdesk)
- 2
Service overview and competitor comparison (e.g., Vietnam model)
- 3
Draft scope and SLAs and propose Runbook design
- 4
Run a 14-day PoC (¥100,000) to validate effectiveness
- 5
Move to contract and onboard teams
- 6
Continuous improvement (weekly/monthly reviews, improvement roadmap)
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