Unified operations with Japanese-grade quality and stable costsTri‑location Offshore MSP
Specialized teams across Japan, Thailand, and Laos operate CloudOps, SecOps, AIOps, and Helpdesk. We standardize SLOs, runbooks, and audit logs, continuously delivering outcomes in close collaboration with your Dev team.
Share runbooks with Dev to prevent operational silos.
Monitoring, first response, and escalation as standard.
Tri‑location review system ensures operational quality.
One-stop delivery of CloudOps, SecOps, AIOps, and Helpdesk
Standalone adoption is fine, but bundling with Dev Pack enables truly end-to-end “build → operate → improve”. We standardize runbooks, SLOs, and automation to maximize sustained outcomes.
Continuously monitor and operate multi-cloud across AWS, Azure, and GCP. Achieve stable operations with runbooks and SLO management.
- Monitoring and automated responses (recovery/noise suppression)
- Backup and patch application reports
- FinOps dashboard and weekly reviews
- SLO status and improvement proposals
Unify SOC L1/L2, EDR, vulnerability scanning, and log monitoring. Strengthen security with zero-trust design and audit logs.
- First response to incidents
- EDR/SIEM alert analysis and RCA
- Vulnerability assessment and remediation plan reports
- Audit logs and operational evidence
Monitor the health of GenAI, RAG, and LLM systems and optimize quality, latency, and cost. Implement guardrails and automated suppression.
- Monitor response quality, latency, and cost KPIs
- Anomaly detection and auto-mitigation scenarios
- LLM guardrails and access control
- Monthly improvement workshops
Provide L1/L2 support in JP/EN/TH/LAO. Maintain UX via a curated knowledge base and BPO collaboration.
- Ticket triage and SLO management
- Knowledge base maintenance and updates
- Health checks and reporting
- Operational improvement cycle (QA/VOC)
Tri‑location collaboration across Japan, Thailand, and Laosstabilizes costs while maintaining quality
Combine Japanese-grade management, Thailand SRE expertise, and Laos' stable operations team to reliably achieve SLOs. Sharing runbooks prevents reliance on individuals and sustains the improvement cycle.
Japan (PM / Security Lead)
Own requirements, SLO design, and audit readiness. Assure quality with Japanese-language communication and reporting.
Thailand (SRE)
Handle first response, SRE operations, and weekly reviews. Lead automation design and coordination in English/Japanese.
Laos (Ops / NOC / Helpdesk)
Operate monitoring, responses, and reporting based on runbooks. Maintain the team with low turnover and stabilize costs.
Improvement loop through Dev + MSP collaboration
The MSP team operates the runbooks derived from the Dev team's design and feeds back real‑world data to Dev. This maximizes the outcomes from your DX/AI investments.
Connect Dev Pack and MSP Pack via runbooks/SLOs to advance spec changes and operational improvements in parallel.
Introduce monitoring and automation menus in a PoC first, then move to production after measuring effects.
Differentiation versus Vietnam-centric models: low turnover, SLOs, audit logs, and AI operations coverage.
In a PoC we implement part of the monitoring and automation scenarios and report the results. Visualize the impact to inform your adoption decision.
An operational foundation to deliver Dev and MSP as one
Through tri‑location operations across Japan, Thailand, and Laos, we integrate cloud, security, AI, and user support. Runbook automation and reporting enable continuous improvement.
Standardizing cloud environments
Support multi‑cloud across AWS/Azure/GCP. Streamline IaC, tagging, and access control, visualized with best‑practice architecture.
Security operations and audit logs
Unified monitoring for EDR/SIEM/WAF. Provide zero‑trust design and audit logs by default to support compliance.
Automation with AIOps
Automate anomaly detection, noise suppression, and cost optimization. Continuously monitor GenAI quality, latency, and cost KPIs.
Multilingual helpdesk
Provide L1/L2 in Japanese, English, Thai, and Lao. Ensure quality with a knowledge base and escalation flows.
Runbook & SLO design
Prepare handbooks and runbooks to prevent reliance on individuals. Visualize SLO metrics and alert thresholds for ongoing improvement.
FinOps & capacity management
Dashboard utilization to optimize resources and budgets. Report cost‑reduction rates on a regular cadence.
RCA and improvement proposals
For major incidents and security events, submit Root Cause Analysis and countermeasures to drive improvements.
Tri‑location collaboration
On‑site (Japan) × near‑shore (Thailand) × off‑shore (Laos) to achieve high availability and coverage.
Four MSP plans to choose fromfor your objectives
We provide cloud operations, security, AIOps, and helpdesk with a tri‑location model. SLOs, runbooks, audit logs, and improvement proposals are standardized, maximizing outcomes together with Dev Pack.
Standardize your foundation with weekday 9–18 monitoring and monthly reports
Weekday 9–18 monitoring / alert notifications / monthly report
- Apply monitoring templates and prepare runbooks
- First response to alerts and escalation
- Monthly reports (incidents / improvement proposals)
- Knowledge sharing portal
Achieve stability with continuous monitoring and threshold tuning
Continuous monitoring + threshold tuning + weekly review
- First‑response on‑call coverage
- Alert threshold tuning and noise reduction
- Weekly reports and improvement meetings
- Early failure sign detection
Sustain SLO attainment through operational improvements and automation
Continuous monitoring + operations + weekly review + automation
- Second response (recovery / light ops tasks)
- Automation scenarios (restart / scaling, etc.)
- Monthly improvement roadmap and execution
- Quality / cost KPI dashboards
Maximize outcomes with executive‑level optimization and success enablement
Continuous monitoring + improvements + strategy sessions + FinOps
- Quarterly planning and executive reports
- FinOps consulting (Savings Plan / RI proposals)
- PoC and new service technical validation support
- Integrated reviews with Security / SRE / AIOps
Discount with Dev Pack
When bundled with lab or system development, set discounts optimize handover and collaboration costs for continuous improvement.
Make impact visible with a PoC
We assess your environment and implement parts of monitoring/automation to measure improvements. Decide adoption based on result reports.
SLOs and runbooks as standard
Runbooks and SLOs are established across three locations to prevent reliance on individuals. All plans include audit logs and improvement proposals.
Contract terms and notes
- "Node" definition: servers/VMs/clusters/applications/tenants under monitoring. Final scope is defined after discovery.
- Minimum commitment is 3 months. Volume discounts and term-based contracts are available upon request.
- Initial setup fees (runbook preparation and migration support) are quoted separately. Finalized during production transition after the PoC.
- When combined with Dev Pack, up to 10% bundle discount applies through coordinated spec changes and a shared improvement roadmap.
Maximize outcomes by bundling with Dev Pack
The MSP team operates runbooks derived from the Dev team's design and feeds back real‑world data. Advancing feature and operations improvements in tandem increases ROI.
Our experts support you from scoping and PoC to production rollout
We commit to business outcomes from both Dev and MSP through discovery → assessment → PoC → production rollout → continuous improvement.
Succeed with Thailand & Laos offshore developmentfor your next project
Start with a quick consultation. Our specialists will propose the best solution for your needs.